Below given you the easy steps to make a product order with us:
• Email the list of items you want to order with the quantity for each of them with Product Item Code No given with displayed products.
• We will calculate and give the cost (Proforma Invoice) and quotation for the goods and approximate shipping cost by air freight or air cargo with FOB or Door to Door and inform/email you as soon as possible.
• We will inform you about all the details like product availability, delivery time, minimum order requirements per order per size per design and are negotiable and other related informations.
• Once the order is confirmed, we require 100% advance payment or 50% prepaid on order confirmation and 50% payment once the goods is ready to shippment.
• We will inform and update you goods processing status and our preparing conditions for product shippment to our clients' destination.
• Please do send your detail information while making product inquiry and product quotation to orders@thesingingbowls.com.

As per our export regulation, we are not allowed to dispatch any order without receiving the payment for it. We have to submit an Advance Payment Certificate (APC) at custom Office at time of shipping. The bank, which issues the APC, only does so after receiving the payment in our favor. Payment can be made by bank transfers like SWIFT wire transfer, money order, demand draft or by opening an irrevocable Letter of Credit (LC). Payment terms can be 100% prepaid, 50% advance for order confirmation and 50% before delivery i.e. goods are ready to ship time.
Let us remind our valued customers that all the bank charges required for money transfers have to pay by the customers.

We offer different conditions for shipment i.e. air, land and ship and prices depend upon the mean of transportation. Modes of shipment depend upon the customers wish and should be finalized by the customers.
The bulk quantity orders will be shipped by Airfreight service (Air Cargo, Airport-to-Airport services, Door to Door shipment through DHL, Fedex, TNT) as customers' wish. The customer can track their own consignment shippment status through internet from any where anytime by entering tracking no in respective shipping companies website.
All the rates quoted (unless specified) are FOB price (Kathmandu); which includes all the necessary documentation's charges, custom clearances charges, taxes, levies, packaging charges and local transportation charges inside Nepal. However, it does not include any shipping, handling and insurance charges.
• Note: Customs Clearance Charges and any other leivied charges relating to consignemnt has to pay by the customer itself in the customers' country.

We will notify customers about date to be delivered in destination address after products are dispatched from Nepal . Incase of any delays; please inform within 24 hours. Once we receive an inquiry from customers, we will reply to you within 24 Hours by email, telephone, or fax regarding delayed in shipping and other related information. If you have any questions before placing any orders then please contact us

All our products items will be carefully wrapped and packed by Nepalese handmade paper and enclosed in wooden packing box.
Product´s total quality is one of the greatest worries of most of business today. Therefore, there has been a considerable investment in this field. This great effort has allowed our firm to modernize its equipment, providing the lab with the latest material for an accurate control of products, from the income of raw materials in the production process, until the delivery of the item itself to the client.
thesingingbowls.com is very much concern with the quality of the product. We can also assure that our customers will be fully satisfied with the products and services we provide, because our main goal is not only to sell our products, we are also much concern with pepole's health those who are using our products for their sound therapy & treatment and expert therapist and as well as the quality and purity of singing sound.

Facilities are available for supply of any samples to the buyers for final approval. Samples pieces are delivered according to availability, after customers' desire it and place order for it. In case of customized designed sample product, it will take 1 week time. The sample product cost and shipping cost has to bear by the clients' itself.

We try to have everything available when you place your order. However, occasionally an item may be temporarily out of stock. On large orders, we will back-order the unavailable item and send you a partial shipment. On small orders or orders of only the unavailable item, we will give you an approximate date we expect to have the item. Please always include a valid email address or phone number so we can advise you of any delays. If you have questions about the status of your order, please contact us.

We will ship your order within the specified date according to the aggrement made. Incase of huge bulk order quantities, we will delivered within the 1 month + period according to the product. This is unavoidable since we cannot begin making the products for your order until payment is received. We try to make and ship orders in the specified date in which we had an aggrement.

*Orders including a number of heavy items may require additional shipping.

Many of our products are custom made and cannot be sold to another customer. Such items cannot be returned. No refunds will be sent for unauthorized returns. Please make your selections carefully and contact us with any questions you may have. You must notify us of a problem within 14 days of receiving the order, and we will review return requests on a case by case basis. Returned items must be in saleable condition or no refund will be sent. When a return is authorized by us, you will be given a Return Authorization Number to include with the package. Upon receipt and approval of the returned item(s), you will be sent a refund check for the cost of the item minus shipping charges and a 20% restocking fee.

Occassionally, a package is damaged in transit. We will replace items that arrive in a damaged condition. To receive credit for such a package, you must report it to the post office that delivered it so that they can inspect the damage and verify it in writing. You will need to send the package in its entirety (including all packing materials and box) to receive a replacement. We are not responsible for items lost in the mail. You may request and pay for insurance for the shipment if you wish.